Local Consumer Program Complaint Form

If your complaint is urgent or if you seek an accomodation due to a disability, please call the AGO Consumer Hotline at (617) 727-8400 or (617) 727-4765 or the Elder Hotline at (888) 243-5337. The AGO Consumer Hotline can answer questions, provide information, and offer referrals to appropriate divisions within the Office of the Attorney General (AGO) or other government agencies and organizations.

Your Contact Information

Business or Organization that is the subject of this complaint:
Information on your complaint

Describe the problem or concern that this complaint is about.


Once you submit this form, you may be asked for documentation. When you submit this documentation DO NOT SEND ORGINALS. Your documents will not be returned to you. Please retain a copy for your records and send us photocopies or an electronic scan of any documentation you think may be helpful in resolving the complaint.

Please DO NOT include financial account numbers, credit or debit card numbers, your social security number, etc. or other sensitive personal information on this form. We will contact you if we need any of this information.


Read the Following Before Submitting:
  1. Disclosure of Your Complaint
    Public Record. Under most circumstances, your complaint and any related information will be considered a public record and available to any member of the public upon request.

    Disclosure to the Business or Organization
    In order to resolve your complaint we may release any and all information with regard to this complaint, including the form itself, to the business or organization you are complaining about.

    Disclosure to Other Entities
    Your complaint and any related information may be disclosed to other law enforcement and regulatory agencies, including one of the Local Consumer Programs in your area.

  2. Consulting With a Private Attorney
    The AGO cannot give you legal advice and is not able to be your private attorney, but represents the public interest. If you have any questions concerning your individual legal rights or responsibilities you should contact a private attorney.

By checking the box below, I acknowledge that I have read and understood the provisions above and certify that the information I have provided is true and correct to the best of my knowledge.

Signed by: