Consumer Protection | North Essex Mediators
The Consumer Protection Program of Community Action, Inc. works to provide information on consumer rights and to mediate disputes between consumers and merchants. Servicing the residents of northern Essex County, it is one of 19 Local Consumer Programs in the Commonwealth.
The Consumer Protection Program provides information on a wide range of consumer transactions including landlord-tenant relations; new, used and leased vehicle law; home improvement contractor law; shopper's rights; and debt collection.
Disputes between consumers and businesses may be mediated by the Consumer Protection Program. In these disputes, the mediator acts as an intermediary between the consumer and the merchant, working individually with each party. The mediator is able to provide information on consumer rights and responsibilities. The program cannot assist with other types of conflicts, such as private-party sales, disputes between businesses, and complaints about insurance companies or banks, with the exception of mortgage and credit card disputes. The program also cannot assist a consumer who is being represented by a private attorney or who has a dispute with a government agency.
Each year the program receives over 2000 telephone inquiries and processes over 500 formal complaints. Mediation through the Consumer Protection Program is successful for approximately 80% of the complaints.
For more information call (978) 373-1971 extension 236
"working in cooperation with the Massachusetts Office of the Attorney General"